Breez Max | ENERGY STAR CERTIFIED Smart AC Controller | WiFi Thermostat for Mini-Split, Window, Portable ACs/Heat Pumps | AI-Based Tech | Free App, No Subscriptions | Alexa, Google, IFTTT etc. (White)

This is a perfect solution to remotely control my Daikin mini-split. Both the thermostat and the app are feature rich and easy to install and operate. The thermostat has an easy to read display. Everything worked perfectly for about six weeks, then I ran into a sync problem with the app. But I chatted with customer support, and then the rep called me and we got everything fixed. This is old-school personalized, intelligent, friendly, and quick! service and I am truly impressed.

I recently had a Mitsubishi mini-split system installed with two indoor air handler units. I wanted the benefits of wall mounted thermostats for the units (opposed to simple remotes) but my installer told me the Mitsubishi thermostats were pricey and performance was questionable. I researched aftermarket options and settled on the Cielo Breez Max purchasing two units (one for each floor). Setup was easy, mounting each one next to the hard-wired thermostats for my baseboard heat. Both units easily learned my remotes (with one exception I'll explain below) and were up and running in minutes. The app was easy to set up on my iPhone. The thermostats have significant capabilities, as such there is a bit of a learning curve. I initially set up a basic schedule for each unit without issue. I had a couple of questions about setting up the Comfy mode so I went to the Cielo site and clicked on the chat, within minutes I was chatting with Scott and he gave me a call. He answered all my questions and stayed on the line until he was sure everything was working fine. A few days later as I was fine tuning my programing, I noticed one of the functions of my downstairs air handler was not operating as expected. My downstairs unit is larger than the upstairs one and has the ability to direct airflow side to side, that function was not available on the Cielo thermostat. I again went to chat on the Cielo site and again within minutes I was talking to a tech support representative (unfortunately I don't remember his name). As with my first call the rep worked with me while he figured out the correct programing to update my thermostat to operate my Mitsubishi unit. I am fairly immersed in the Alexa environment and installed the Cielo skill in my Alexa app. My intention was to use the Cielo thermostat to trigger an Alexa routing to turn on a couple of fans when my downstairs unit turns on to circulate the heat. Unfortunately, I was unable to find a way to do this. Though Alexa can see and control the thermostats it cannot use the thermostats to trigger routines. Back to the chat and a call from Cielo support, once again I was speaking to Scott. He worked with me for a while and came to the conclusion that at this time Alexa cannot use the thermostats to trigger a routine. He said he will pass that information along so hopefully in the future that will be an option. I do believe however that that will have to be addressed by Amazon. I can't speak to long term durability and haven't used many of the capabilities but so far the product has performed as advertised at a reasonable price. I have found the best quality of Cielo though is their after-sales support. Three times now I've used their chat feature and within minutes I'm talking to a knowledgeable, polite person that doesn't appear to be watching a clock trying to move onto the next call. Great product and great service, what more can you ask for?

Hi folks, this is long, but if you want good info, this is for you. Just an honest review, with hope it helps other cost and environmentally conscious consumers, and hope it may assist those with less mobilty. I am not paid for this review. Writing reviews is really not my thing, I am old school and more word of mouth. But, the Cielo company has more than EARNED this review. I am HIGHLY IMPRESSED with Cielo employees, products, and their customer service. And, I am not at all easy to impress. 1) Cielo ANSWERS their PHONES in a timely manner! And, they truly will call you back! There may be a slight delay, while they work on your issues, but they have always called back. It’s okay for for you ring them too, and they will courteously update you of the progress. 2) Customer Service is EXCELLENT! I have never had any issues with CS, they have always been real and professional. But remember the customer needs to be polite and civil too. Dont be a lame bully! 3) Cielo seriously backs their products! Cielo will WORK HARD to resolve any issues, and take CARE of their CUSTOMERS. 4) Cielo is an up and coming technology & CUSTOMER FOCUSED company achieving numerous AWARDS. 5) Cielo products I own have helped me SAVE water, electricity, and will turn on/off in Comfy Mode and that rests & cools the cooler motor too. Saves me from getting up & down, for remote or on/off human operation, all while providing steady comfort. (I can barely walk sometimes, this is critical to be able to link the Cielo Breeze MAX to Amazon Echo and be able to control on/off by VOICE. My cooler is really basic, so I can only do on/off by voice. But, if you own a more advanced cooler & remote you can call Cielo and ask what yours may be able to do.) From someone who can barely stand at times in excruciating pain, or barely lift my arms, this Cielo Breeze MAX, VOICE CONTROL is VERY IMPORTANT for those with less mobility. 6) Folks, Cielo GETS IT. Cielo understands good solid professional customer service & business! You know that thing, consumers are so sick and tired and frustrated about when dealing with other companies. Long call waits, being brushed aside or even hung up on. Not even trying to resolve your issue. And then your lunch hour is up, nothing resolved. I have not come anywhere close to any of those negative issues stated above with Cielo. Cielo understands customer service! Here is my real life experiences with Cielo… Having spoken with numerous employees at Cielo from CS reps to a supervisor and manager, no where did the service ever falter, as it has been excellent at all levels. At first, my cooler was not on their list. So when I contacted them, it took a few days, but the techs were able to add it to their system, and it has worked with this cooler ever since. (Thanks Cielo!). Cielo has also asked me for photos of my remote control etc., and I was pleased to assist. We as a team (Yeah, Cielo & customer, that’s cool!) were able to provide the Cielo Breeze capability to more coolers that consumers own. So don’t hesitate to give Cielo a call, if you don’t see your cooler, split AC, etc. on their list. Be a teammate and help others get access to these great products, and make the call. Cielo is very CUSTOMER FOCUSED, so If you ever have any issues with your product, call them. Again, I have made a prep list of questions prior to the call, so I can be focused and precise, then called about the product functions. Cielo reps were patient with my questions, and they clearly explained some of the functions don’t work with my real basic cooler. They also shared with me ways to better utilize the Cielo Breeze MAX Comfy mode & schedules. If needed, they went over somethings multiple times, because I am one of those, that one answer may trigger another needed applicable question. Heck, even when I was ready to buy, they assisted me with where they thought I could buy it at a lower price, even though their website did have a sale. They referred me to Amazon. What a great company! They did not try and suck me into a higher dollar purchase. Team work, gotta love it! The bottom line folks, from what I have experienced Cielo is a solid professional company! You can even have a giggle with the CS reps, yeah they are real! (Not Ai). I have been monitoring the comapny their products, and hope to purchase more Cielo products in the future. BUY CIELO PRODUCTS with CONFIDENCE! Do you think they will hire me after this? Hope you’re giggling, but most of all I hope this helps someone, and SAVE consumers $$$. Also hope it helps lighten the electrical grid load. Whew! Environmental changes are real!

This is a fantastic product. It is easy to set up including pairing it with your mini split remote, connecting the unit to your wifi, and installing the app. The controls on both the unit and the app are intuitive and easy to use. I have not tried scheduling the unit itself. By way of back ground I have used Nest thermostats in the past and current have Honeywell wifi connected thermostats in one house and Bryant Evolution wifi thermostats in our vacation house. The Breez is their equal. I had one minor glitch while setting the Breez Max up. When I set up my account, my iPhone did not automatically save the strong password it generated. This might have been my fault. I tried to log in and reset it in the typical way only to find that the website (this might have changed) did not offer a reset password option. I took a chance and called customer service. To my amazement a human answered on the 3rd or 4th ring and sent me a reset password email. One other comment. The typical remote for a mini split has an impossible to understand set of buttons. This thermostat allows you to never use the remote again. Finally, having bought one unit, I immediately bought a second for a mini split at our vacation house as did a friend I recommended the product too.

So far the product seems to be working very well. I've got 3 set up as a group to control a multi-head mini-split system. Very quick installation. They connected to my WiFi easily and I've been able to access and make adjustments remotely without issue. The biggest issue I had (minus one star), was the fact that it took almost a month to receive them. Two were damaged in shipment, but instead of Amazon or the supplier sending 2 more right away, they just cancelled the order. I also got these at a low price (originally) but when I had to ask for replacements the price had gone up, so I had to waste time with Amazon customer support. Thankfully they issued gift cards to credit me for the price difference, but that should be an easier process too. Very happy with the product so far, but the shipping and pricing process was not the best.

I bought these units for for both my home and a rental property. I love the control it enables remotely through wifi. I found the temperature and humidity readings are accurate as well. It is nice to either have the ability to use the remote control or control the mini-split with the Cielo's screen, or your phone, obviously. One of my mini-splits may have been older and the Cielo wouldn't accept the remote's programming (also out of the country). Erik in customer support was extremely helpful and found an internal company setting that would enable the functionality. He stayed on the line to ensure every setting on the Cielo controlled the mini-split correctly. Even calling me back a few days later to see if I had any other issues! A++ Another best part, is I haven't experienced a wait for customer service yet, very rare nowadays... I like the Comfy feature the best, it allows the ability to turn off/on (completely power down) the unit at set temperatures (one mini-split runs its fan even though the compressor is not cooling). Comfy Max is similar, but works much like your thermostat on an HVAC system, heat when below a set point and cool above a set point, but does have the ability to set humidity levels. The Cielo Max also allows for IFTTT, which I plan to incorporate at the rental property so when a door is left open beyond a certain time, the unit will power down, saving me money not cooling the outdoors! Erik said please call back when I get ready to install the door sensors and program Cielo. The best part is this feature is not subscription based, which is what I found with other controllers I looked at. Now, to my understanding, the company that owns IFTTT may have charges for greater than a few sensors or for a faster reaction time, but I'll review all that when I set it up. At night you can control the screen, leaving the backlight for a nice night light. Or off in the bedroom. Completely a 5 star product and customer service!

Just purchased this to go into my trailer with a Furrion Chill Cube. Setup was easy. Literally just plug in and push a button on the Furrion remote. The Cielo wasn’t turning off the Chill Cube so I set an email to Cielo support. Received a quick response asking for some pictures and my phone number. They called within a few minutes. After some testing they uploaded some new software/firmware and it fixed the issue. I can now power on and off the Chill Cube via the app on WiFi from anywhere. One note, apparently you only get a one year warranty if you purchase via amazon, but if you get it from an AC contractor it has a 5 year warranty. Not sure why since it is only one button setup. Definitely recommend, and 6 stars for support !!

I've been using 3 Cielo Breez Eco units with our Mitsubishi splits. I purchased these to operate the splits remotely, as the cost of Mitsubishi's OEM Kumo Cloud device was extremely expensive per split. I came across the Cielo Breez Max while searching for an alternative to the Kumo Cloud controller. The Cielo Breez Eco worked extremely well for the year and a half that I'd owned them. However, we had a problem with one of the splits making a lot of noise (two pitches coming from the unit when the unit was running), and the owner of the company that installed the system came to the house to evaluate the issue. I'd shown him the Cielo Breez Eco and the app, and he was thoroughly impressed and told me that he'd take the information about the Cielo products back to the shop and recommend it to his customers (a lot of his customers are elderly and on a fixed income, and he stated that they couldn't afford the Kumo controller, in addition to the fact that they were technically challenged). He had one of his technicians come to the house to repair the unit, which turned out to be a controller board that wasn't getting enough power to run the fan and the motor, which was causing the dual pitched noise. After replacing the control board, and when using the Cielo app to test out the repair, it was noticed that only one side (right) of the set of louvers were actually being controlled with the swing feature, which concerned him (and me!). After the technician left, I immediately contacted Cielo Tech Support regarding this problem. The tech support representative explained to me that on some mini split units, only one side would be controlled by the Cielo Breez Eco with the app (as some splits only have one set of louvers), and that to get those to work properly, it was advised that I purchase their Cielo Breez Max item, as it has additional features that the Cielo Breez Eco wasn't designed with. Wanting to be able to have a better functioning split, I went ahead and ordered one Cielo Breez Max device through Amazon in order to install it and test it. The Cielo Breez Max arrived promptly and I installed it and ran it through the evaluation process. (NOTE: Following the instructions to pair the Mitsubishi remote with the Breez Max, it still did not control both sets of louvers. But, since I'd had the Breez Eco devices in the past, I knew that I could call Cielo's tech support and they'd get me up and running.) Working with a Cielo tech support technician, they have access to my Breez Max device, and he went through a couple of remote control models and was able to get me up and running perfectly in no time! It's great to be able to have both sets of louvers (when selecting the SWING feature) working! Plus, after working with him, he gave me a discount code through Cielo to purchase the 2 additional Cielo Breez Max units to pair with my additional 2 mini splits. After receiving the 2 new Cielo Breez Max units from Cielo, I installed them and again contacted Cielo's tech support to have the technician get the proper model selected for the splits so that they all had the proper settings to control the swing feature on the splits. We're up and running with all the splits working as they should. As a point of interest, which I did not know, when finishing up with the latest technician, I was a bit concerned about the fan speed not coming on immediately upon initiating the heat mode. He had me select the cool feature, and the fan speed came on immediately and responded when changing the fan speed and swing feature between the different levels. He then had me select the heat mode; it didn't come on immediately. However, at this point, the technician explained that this was normal, as the outside unit takes a bit to heat up, and when it does reach the proper heating temperature, the fans will then actuate and start blowing as they are programmed to do, which they did. His description and explanation alleviated any anxiety on my part and reassured me that everything was working as it should. An important feature to anyone having multiple split units is ensuring that ALL units are in the same selected mode (heating, cooling, and dry modes - "a multi-zone mini-split system can only function in either cooling or heating mode at any given time, but not both simultaneously, as they have the same refrigerant flow. This limitation often leads to mode conflicts when one unit is set to heat while others are operating in cool mode or vice versa" so as not to damage the main unit). The Cielo Breez Max has a feature called "Multi-Zone Mini-Split Control" where you can create a setting to ensure all devices are switched to the same mode when turning on one unit to avoid damaging the system. I am thoroughly pleased with my purchase of the Cielo Breez Max | ENERGY STAR CERTIFIED Smart AC Controller | WiFi Thermostat for Mini-Split, Window, Portable ACs/Heat Pumps. It's nice to have an item work the way it's advertised to, and it has a user friendly interface, compared to looking at the OEM remote and trying to figure it out with all the different symbols, features, and having to slide the keyboard cover up and down to select and change to different modes and settings. And, primarily the feature to control your splits remotely through Wi-Fi connections when away from your property (which is why I initially purchased my Cielo products) is the main reason I purchased the product(s). I am totally satisfied with my purchase(s) of my Cielo products, namely the Cielo Breez Max. And Cielo's technical support is top notch. The technicians that I've worked with are professional and very knowledgeable. And, I like the fact that they are very concerned with how their service to you was, as they follow up any contact with them to ensure your product is working properly and to see if you're having any other problems! The Cielo Breez Max is a great product, and I most highly recommend this item, along with their other fine products!